Complaints Procedure
Last Updated: June 30, 2025
Submitting a Complaint
- Report issues within 48 hours of service completion via:
Email: info@friendsmove.com
Phone/WhatsApp: +49 1520 3237063 - Include details: service date, issue description, and supporting evidence (e.g., photos).
Resolution Process
- We respond within 5 business days with a proposed solution.
- If unresolved, escalate to mediation under German consumer law (e.g., Schlichtungsstelle).
Contact
Friends Move
Jahnstraße 28A, 67245 Lambsheim, Germany
Phone/WhatsApp: +49 1520 3237063
Email: info@friendsmove.com