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Consumer Rights Notice (Widerrufsbelehrung)

Consumer Rights Notice (Widerrufsbelehrung)

Last Updated: June 30, 2025

Right of Withdrawal

As a consumer, you have the right to withdraw from any service contract concluded online or off-premises with Friends Move Umzug within 14 days without stating a reason, per § 355 BGB (German Civil Code).

Withdrawal Period

The 14-day period begins upon receipt of this notice or contract confirmation. If the service starts during this period with your consent, you may lose this right once the service is fully performed.

How to Withdraw

To exercise your right, inform us via:

Include your name, address, contract details, and a clear statement of withdrawal.

Model Withdrawal Form

You may use this template:
To Friends Move Umzug, Jahnstraße 28A, 67245 Lambsheim, Germany, info@friendsmove.com:
I/We () hereby withdraw from the contract for the following service: [Service description, booking date]. Consumer Name(s): [Your name] Consumer Address: [Your address] Date: [Date] () Delete as appropriate.

Consequences of Withdrawal

If you withdraw, we will refund all payments within 14 days using the original payment method, unless otherwise agreed. No fees will be charged for the refund. If the service began with your consent, you may owe proportional costs for services provided before withdrawal.

Contact

Questions? Contact us:
Friends Move
Jahnstraße 28A, 67245 Lambsheim, Germany
Phone/WhatsApp: +49 1520 3237063
Email: info@friendsmove.com