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FAQ (Frequently Asked Questions)

FAQ

Last Updated: August 30, 2025

What services do you offer?

We provide furniture moving, assembly/disassembly, kitchen relocation, eco-friendly waste removal, delivery and assembly of store purchases, and used furniture buying/selling.

How do I get a quote?

Use our online calculator at https://friendsmove.com/ or contact us at info@friendsmove.com or +49 1520 3237063.

Are your services insured?

Yes, all services are fully insured for your peace of mind.

What areas do you serve?

Worms, Stuttgart, Frankfurt am Main, Heidelberg, Weinheim, Darmstadt, Kaiserslautern, and Lambsheim.

Do you offer multilingual support?

Yes, our multicultural team provides support in multiple languages for easy communication.

What are your cancellation policies?

Cancellations must be made 24 hours in advance to avoid a 50% fee. Same-day cancellations may incur the full fee.

How do I report an issue?

Contact us within 48 hours at info@friendsmove.com or +49 1520 3237063 with details of the issue.

Is your pricing transparent?

Yes, we provide clear pricing with no hidden fees. Get a quote in seconds on our website.

Do you handle eco-friendly disposal?

Yes, we ensure old furniture and waste are disposed of responsibly.

How can I contact you?

Reach us at:
Jahnstraße 28A, 67245 Lambsheim, Germany
Phone/WhatsApp: +49 1520 3237063
Email: info@friendsmove.com